Help Desk • iOS & Android
Support & Frequently Asked Questions
Need help with NameMystery on iPhone/iPad (id493619348) or Android (com.namemystery.namemystery)? Find quick answers below or write directly to app@namemystery.com.
Quick Troubleshooting
- Restoring a Purchase: Open NameMystery, tap the info/help icon or any lock badge, and tap Restore Purchases. Make sure you are signed into the same Apple ID (iOS) or Google Account (Android) used for the original purchase.
- Switching or Deleting Saved Names: Tap the profile chip at the top of the main screen to open the Profile Drawer. You can add new profiles, switch active names, or delete saved entries at any time.
- Middle Name Optional: If a person has no middle name—or multiple middle names—leave the middle field blank or enter the primary middle name. Do not enter punctuation or initials alone.
- Sound Effects Toggle: Tap the settings gear in the app to toggle ambient chimes and crystal sound effects on or off.
Write to Us
Direct email: app@namemystery.com (or support@namemystery.com)